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After Sales:

  • Reliable vehicles and competent service are the best advertisement, so from the outset the expansion of the service network has been based on high standards. Most important is the ability to listen to customers and to quickly respond to their needs. Solaris is trusted by many bus and tram operators who have bought vehicles with the green dachshund. On the one hand, it is a reason to be proud. On the other hand, it no doubt is a huge responsibility and challenge, which Solaris meets with the best qualified professionals. Solaris Service staff provide efficient service on a daily basis and share their knowledge and experience in the construction or operation of our vehicles. No less important is the rapid delivery of spare parts and after sales care. For this reason, an increasing number of authorised repair shops has been established over recent years, located in close proximity to customers in order to further improve service operations.

After Sales

  • Although the headquarters of our company may not always be close to our foreign customers, they can always count on our assistance in an emergency.

    Click the icon to open list of service stations throughout Europe.

Although the headquarters of our company may not always be close to our foreign customers, they can always count on our assistance in an emergency.

Click the icon to open list of service stations throughout Europe.

Training

Technical Trainings Department is a team of specialists, which task is preparing customers to correct exploitation Solaris branded products. It is also Technical Help Center, having countless professional contacts all over Europe.

Among our activities we organize free of charge trainings, included in vehicle purchase contract and paid trainings, which are not included in contracts. Theoretical part of workshop is always supported with practical part, which raises service quality. Thanks to constantly raised qualifications and gained experience, Technical Training Department is also a direct technical advisor cell, that helps all customers solving their exploitations problems.

Among contract guarantied classes we offer:
1. Customer technical staff training for construction, maintenance and repairs exploited vehicles, during production process, at customer place.
2. Drivers trainings in the field of expoitation working environment and basic maintenance and in the field of economical driving.
3. Organization of specialistic trainings in the field of built in components, conducted by suppliers workers.

We also offer paid commercial classes:
1. Customer workshop workers training in the field of structure, maintenance and repair exploited vehicles, at customer place or on production line and trainings in the field of built in components, conducted by suppliers workers.
2. Drivers trainings in the field of economical.

 

Presented trainings proposition applies for main components. Offer can be broaden depending on inviudual customer order.

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Offer trainings

  • Braking system
    • EBS Wabco
      • One day training:
      • system elements characteristics
      • structure and working principle
      • additional equipment mounting (air supply)
      • diagnostics
      • hand brake system
    • ABS-D/E Wabco
      • One day training:
      • system elements characteristics
      • structure and working principle
      • additional equipment mounting (air supply)
      • diagnostics
      • hand brake system
    • ABS/ASR Bosch
      • One day training:
      • system elements characteristics
      • structure and working principle
      • additional equipment mounting (air supply)
      • diagnostics
      • hand brake system
  • Chassis
    • Leveling system ECAS Wabco
      • One day training:
      • elements characteristic
      • leveling system working principle
      • additional equipment mounting (air supply)
      • calibration and diagnostics
    • Mechanical susspension elements
      • One day training:
      • types, structure and maintenance front and rear axles
      • structure and maintenance KNORR-BREMSE caliper
      • exploitation materials
      • driving system elements
    • Articulator HüBNER
      • One day training:
      • system characteristic
      • strucutre and maintenance
      • expoitation materials
      • calibration and diagnostics
  • Doors
    • Sterowanie pneumatyczne MTS Wabco
      • One day training:
      • system characteristic
      • door steering system working principle
      • components placement
      • regulation and diagnostics
    • Sterowanie elektryczne MTS Wabco
      • One day training:
      • system characteristic
      • door steering system working principle
      • components placement
      • regulation and diagnostics
  • Electric system
    • VDO Siemens
      • One day training:
      • One day training:
      • system characteristic
      • CAN installation working principle
      • components placement
      • diagnostics
    • ACTIA
      • One day training:
      • system characteristic
      • CAN installation working principle
      • components placement
      • diagnostics
  • Engine
    • DAF
      • One day training:
      • engine characteristic
      • supply and steering system
      • additional equipment mounting
      • diagnostics
      • exploitation materials
    • CUMMINS
      • One day training:
      • engine characteristic
      • supply and steering system
      • additional equipment mounting
      • diagnostics
      • exploitation materials
    • IVECO CNG
      • One day training:
      • engine characteristic
      • supply and steering system
      • additional equipment mounting
      • diagnostics
      • exploitation materials
  • Heating and AC systems
    • Sterowanie ATC Wabco
      • One day training:
      • system characteristic
      • temperature regulation system working principle
      • components placement
      • diagnostics

Application form

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Spare parts

Owners of Solaris buses and coaches will be able to place orders for spare parts here. In order to make finding parts easier we offer the following methods of accessing the database:

- search by bus catalogue (you will need to log in and then choose the appropriate catalogue for the model that you require spare parts for)
- search by Solaris index
- search by manufacturer of the required parts.

Each of these methods will enable you to find the right spare part and to have detailed descriptions displayed. In the future, we are also going to include pictures and drawings.

Our online spare parts store provides a fast and easy way of ordering parts using e-mail. Detailed information is available from the Regulations.

Because the ease and speed of electronic orders is less time-consuming for our spare parts logistics department, we offer you an extra 2% discount for online orders on top of your existing discount.

If you have any trouble finding the information required or are dissatisfied in any other way, please do not hesitate to contact us. We hope our website will fulfil your expectations.

Documentation

Our After Sales portal provides access to the technical manuals of Solaris vehicles.

Our repository includes:

  • Spare Parts Catalogue
  • Operating Instructions
  • Workshop Instructions
  • Electrical Wiring Diagrams

Read the Terms and Conditions before using the website. Should you have any problems, we are here to help.

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